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All products purchased from www.kolude.com come with a hassle-free warranty. You can find the precise warranty period of your product on the instruction manual inside its box or you may refer to chart below for the warranty time lines of various products, as warranty periods differ according to models.
Warranty Period (Months)
Warranties do not cover misuse, unauthorized modifications, external causes such as acts of nature or shipping hazards, or damage caused by accident, misuse, or abuse of the product. Neither does the warranty cover damage to any non-KOLUDE product used in connection with the product.
Undamaged products may be returned for a full refund if you are not satisfied with your purchase within 30 days from the date you received it.
Shipping costs must be covered by buyer in the following situations:
Once the returned item arrives back in KOLUDE’s warehouse for inspection, the refund process will begin.
All refunds will be issued to the customer via the same method as purchase payment.
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 3 to 5 business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If purchased via Paypal, a credit is issued directly to your account and is available within 5 to 10 minutes.
Products purchased from www.kolude.com using a KOLUDE Store Gift Card will be refunded to you as a KOLUDE Store Gift Card by email.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. Customers are fully responsible for shipping and handling charges for exchanges, as well as the difference in cost of the products.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.