ANSWERS TO YOUR QUESTIONS

PREORDER DELIVERY

We are a Kickstarter project and you can preorder now, we will deliver it in June!

 

SHOPPING INFORMATION

HOW LONG WILL I RECEIVE THE GOODS?
About 15-30 days after the confirmation of the order.
HOW LONG IS THE WARRANTY PERIOD?
Our products come with 1-year manufacturer's warranty.
HOW LONG DOES DELIVERY TAKE?
Sample orders: 1-3 days.
WHAT ARE THE MAJOR MODES OF TRANSPORTATION?
DHL, UPS, EMS, FedEx, Air freight, Sea freight.

PAYMENT INFORMATION

WHAT ARE THE DIFFERENT PAYMENT METHODS?
Paypal, Visa/Master Card
IS BUYING ON-LINE SAFE?
You can be absolutely sure that all purchases here are safe and secure.

ORDERS AND RETURNS

THE RETURN AND EXCHANGE POLICY?
Our products come with a one year manufacturer warranty and life-time service support. You can return or exchange your items in any of the following circumstances:

1. Faulty items (Please stop using the faulty product immediately).

2. Damaged items or wrong models / numbers.

HOW CAN I GET YOUR PRODUCT SAMPLE?
Please send your sample request to partner@kolude.com.
HOW TO CONTACT YOU IF I WANT TO PROVIDE THE SPONSORED PLACE FOR YOU?
Please contact marketing@kolude.com for promotion cooperation.

For more information, please contact support@kolude.com

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